I generally try to avoid American Airlines, the company that has led the way in customer dissatisfaction for a long while now, in my opinion. Though they might whip out some random study that shows they are best or whatever, my co-workers and I have all had really bad experiences with them, consistently. Yesterday was no exception. At Dallas Fort Worth airport, the flight to Tampa had its gate changed three times, and each time from one corner of the terminal to the other. And the icing on the cake being there was not even a hint of an apology from the personnel announcing the gate change. They had the smugness that comes from the knowledge that the passengers have already paid money and are about to be screwed, one way or the other. And the flight was delayed by an hour and 15 minutes and again, till we got into the plane, there was no hint of any reason as to why it was delayed or an apology. Once we got in, there was an apology all right, but for all the passengers, there was no reason offered as to why they are being delayed on a flight for which they have paid money in advance.
All this reiterates my opinion that American Airlines is one of the worst airlines companies in America. Never again will I make the mistake of booking a ticket with them, even if the next ticket is 100-200 dollars more expensive.